Synthesizer, advocate, dog snuggler
Laurel is a UX researcher working across the Webex portfolio. She started her research career as an investigative journalist in Washington, DC. Laurel honed her writing craft at the Center for Public Integrity, Viacom, d.light design, and Acano before gaining an interest in UX while at Cisco. She’s developed and scaled content systems across the entire service journey and led research efforts to uncover thorny UX challenges. Laurel has a BA in International Relations from the University of Delaware and an MBA in Design Strategy from the California College of the Arts.